At Bracket Finder we value your order no matter how large or small and it is our aim to deliver your purchase securely and safely in the most timely and cost effective way.
What are the delivery Options?
Free Standard Delivery
All of our products have a free delivery option for Mainland UK. For the majority of products this will be 3-4 working days but each product will have its own delivery time displayed on the page and at the basket page. Larger items, special order or made to order items have longer lead times to allow for manufacturing or for the specialist handling and delivery they require. We will keep you updated via email of the status of your order and provide tracking for your delivery where possible.
Next Day Delivery
Most products on our website are available with Next Day Delivery for a surcharge. This will be displayed on the product details page. Orders received by 3.00pm will be delivered the following working day – please note that orders received by 3.00pm on Friday will be delivered the following Monday unless the Saturday delivery option is chosen.
Day of Choice Delivery
Most products on our website allow you to choose your preferred day for the delivery to take place. The default service is 3-4 days but you can select your preferred delivery date at the basket page for a small charge.
You can select a Saturday delivery service at the basket page for most items and a surcharge is applied. Please note that certain products are not possible to be delivered on a Saturday and some products due to their size do require a larger Saturday surcharge. All costs for Saturday deliveries are clearly shown at the product details page as well as the basket page.
You can choose to have your order delivered before 12.30 for an additional charge. The charge is shown at the basket page. Please note that certain products are not able to be delivered on an AM service – this service will not be shown at the basket for these products.
Special Delivery Items
Where a product is not able to be delivered on a next day service it will be delivered using the fastest service possible. An indication of the expected delivery time will be shown on the product details page and at the basket. Please note that this is an indication of the delivery time and is not a guarantee as the delivery time will depend on your postcode and the delivery schedule of the delivery company in your area.
Where does Bracket Finder deliver to?
All of our products can be delivered to any UK Mainland addresses. Certain postcodes may take 2 days for delivery
Northern Ireland delivery options are shown at the basket page where an additional charge is applied. For most products this charge is £9.99 however there are some products which require a larger surcharge or where delivery is not possible. This will be clearly shown at the basket page. Delivery should take 2 – 3 days for this area.
Channel Islands, Isle of Man and Scottish Islands
Delivery options are shown at the basket page where the delivery surcharge is applied. This surcharge is calculated based on the size and weight of the products in your basket. Delivery should take 2 – 3 days for these areas. Please note that some products are unable to be delivered to these areas and will not have this option shown at the basket page.
Detailed Terms and Conditions
Full details of Bracket Finder delivery terms and conditions are contained in the Terms and Conditions section of our website.
Extended RETURNS POLICY
No Fault Returns.
You are entitled to withdraw from this contract within 21 days starting the day after delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unused and ‘as new’ with their original box and packaging including all manuals and accessories. You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods with their original packaging to ensure they are not damaged during transit to us. Goods received back incomplete or in a damaged or used condition may be returned to you and the cost of delivery charged to your account. You must notify us within 21 days starting the day after delivery and we will issue you with a Returns Authorisation Number. Returns Authorisation number will be valid for 21 days and it will be your responsibility to return the goods to us at your own cost and risk.
Faulty Returns – Dead on Arrival.
A product is deemed to be ‘dead on arrival’ if it shows symptoms of hardware failure preventing basic operation upon its first use out of the box. In such instances please contact our customer support helpline within 14 days starting the day after delivery. You can then either return the faulty item directly yourself or we will organise a collection from your home. Upon receipt of the goods and confirmation of the fault by our technical engineers you will be offered the following options:
1. A replacement – this item will be shipped to you at our own expense.
2. A repair – the repaired item will be shipped to you at our own expense. Please note that once repaired the product is no longer eligible for replacement.
3. A full refund – provided the item has been verified faulty and is complete with all accessories with its original box and packaging.
If the product is not deemed to be faulty by our technicians then you will be offered the following options:
1. Return of the goods – the cost of delivery charged to you.
2. Refund – the invoice cost less any applicable delivery charges provided the product is ‘as new’ and complete with all accessories and with its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you.
The manufacturers guarantee will apply to all items reported to be faulty after 14 days from delivery.
This returns policy does not affect your legal rights.